LATE ARRIVAL AND NO SHOW POLICY
Clients are expected to arrive on time for their scheduled appointments. A grace period of 10 minutes is provided, after which the appointment will be canceled, and 50% of the appointment fee will be charged. A link to reschedule will be sent following the cancellation.

If a client fails to attend the scheduled appointment, 50% of the appointment fee will be charged.

If a client does not arrive within 10 minutes of the scheduled start time, the appointment will be canceled, and 50% of the appointment fee will be charged.

For appointments included in a Symmetry Package, the missed session will be deducted from the package, and a new routine will be generated and made available in the client’s Alignsmart profile.

CANCELLATION POLICY
Cancellations made within 24 hours of the scheduled appointment time may incur a non-refundable charge of 50% of the appointment fee, which will be applied to the credit card on file.

If a client cancels within 24 hours of the appointment start time, 50% of the appointment fee will be charged.